At Dr. Lodha, we strive to ensure your complete satisfaction with every purchase. However, please note that we do not accept returns or offer refunds except in the case of a wrong order delivered.
Exceptions for Wrong Orders:
If you receive an incorrect item due to our error or if the product you received is damaged or defective, please contact us within [2 days] of receiving your order. We will promptly arrange for the correct item to be sent to you or provide a refund for the cost of the product, including any applicable shipping fees.
Conditions for Returns:
In the event of a wrong order, damaged, or defective product, we may require you to provide photographic evidence or return the item to us in its original packaging. Please do not return any items without prior authorization from our customer support team.
How to Initiate a Return:
To initiate a return for a wrong order, damaged, or defective product, please contact our customer support team at contact@drlodha.com with your order number and details of the issue. Our team will guide you through the return process and provide instructions on how to proceed.
Refunds:
If a refund is approved for a wrong order, damaged, or defective product, the refund will be processed to the original method of payment within [X days] of receiving the returned item or upon confirmation of the error. Please note that shipping fees are non-refundable unless the return is due to our mistake.
Non-Returnable Items:
Please note that we do not accept returns or offer refunds for any other reason apart from receiving a wrong order. This includes but is not limited to changes of mind, dissatisfaction with the product, or ordering the wrong item.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team at contact@drlodha.com. We are here to assist you and ensure that you have a positive shopping experience with Dr. Lodha.
By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this Return and Refund Policy.